Duplicate payment made by the customer
Welcome to Customers Care India We are committed to providing reliable and professional appliance repair and maintenance services. This Refund Policy outlines the terms and conditions regarding cancellations, refunds, and service-related payments.
Customers are required to pay applicable inspection, repair, installation, or service charges as communicated during booking or after technician evaluation.
Refunds may be considered under the following circumstances:
Duplicate payment made by the customer
Service booking cancelled before technician dispatch
Service unavailable in the customer’s area after payment
Verified payment processing error
Approved refunds will be processed through the original payment method within a reasonable time frame.
Refunds will not be provided in the following cases:
Service has already been completed successfully
Appliance issue is unrelated to the reported complaint
Customer refuses service after technician inspection
Delays caused by unavailability of spare parts or external factors
Minor differences in repair timelines or service expectations
Inspection or visiting charges paid to technicians may also be non-refundable once the visit is completed.
Customers may cancel a service request before technician assignment or dispatch. Cancellation requests made after technician travel or inspection may incur applicable visiting charges.
Certain repair services may include a limited service warranty depending on the type of repair or replaced spare parts. Warranty terms will be informed during service completion.
Approved refunds are generally processed within 5–10 business days, depending on the payment provider or banking system.
Customers Care India reserves the right to modify or update this Refund Policy at any time without prior notice.
For refund requests or billing-related questions, please contact us through our official website:
Quick Doorstep Support • Expert Repair Engineers • Service Warranty Included
